How we review casinos
Our review process is a thorough evaluation of each casino according to our assessment criteria:
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The six assessment criteria
We use six separate criteria to assess each casino in seven separate areas of competence. We are constantly on the lookout for changes in the performance of any given casino in these key areas, and in this regard, our ears are glued to the ground as glued to the ground ears can ever be. We strive to make sure that our scores reflect the current situation, giving you peace of mind.
Bonuses and Offers
Bonuses and offers have the potential to increase the players' chance of winning big. The more generous the promotions on offer are the higher the points, especially when these come with fewer restrictions than the competitions’. Frequency is another important aspect of determining the score in this category. We also understand different gamer profiles like different things and we account for that to make sure it's as fair as it can ever be.
Withdrawal Times and Deposit and Withdrawal Methods
When customers win, they typically want their withdrawal times to be fast. We understand this and the importance it ultimately plays on the overall experience of a casino. The faster the withdrawal time, the higher the score, more so when the withdrawal methods offered to customers are of a wider selection than what the competition has to offer. Applicable charges are also taken into consideration with excessive percentages putting a serious dent on the given score. By offering a wide breadth of deposit and withdrawal methods, the customer is given more choice on how to affect transfers. Less choice means customers might have to resort to undertaking multiple transfers to fund their accounts and this is something we frown upon at IrishLuck. The more methods that are made available to users, the less likely they are to have to pay unnecessary fees, and in our books that is a clear win.
Number of games
The higher the number of available games, the more fun players can have when playing at any given casino. This includes a variety of different games such as slots, table games, and live casino, as well as the number of offers within a specific section. More points are given to casinos who secure games from different providers, which can give users more choice when it comes to deciding on what to play.
Customer Support
Customer support is important throughout the entire journey, from the registration process to playing games and withdrawing money. We understand that technical glitches do occur and customers will not always be happy. Customer support should be there to make things right, keeping in mind regulatory requirements as well as an understanding that the customer is ultimately there to have fun. Dispute resolution, query turnaround, availability, and contact methods are all important when assessing customer support.
Reliability
Reliability is one of the most important aspects when it comes to assessing a casino. This can take various forms such as licensing, years in business, other brands by the same operator and, finally, their overall performance. At Irish Luck, we want to make sure that players will get what they have been promised. After all, if an operator is known to be reliable, then the better its customers will be.
Security and Trust
Security is one of the most important aspects of online casinos, especially casinos that are new on the market. Personal information, financial, and a whole lot of other information is stored at servers and we want to make sure that they have the necessary security measures in place to protect that important data. Trustworthiness also plays into this, as one cannot really trust a casino that does not take the security of its users with the gravitas it deserves.
Why trust Irish Luck
At Irish Luck, we eat, sleep and breathe online casinos. We take our jobs, and the trust you put in us, very seriously. Disappointing our customers is not something that we will ever entertain. We understand that playing at online casinos is something you cherish and we want to make sure that your experience is as fun as it can ever be. Read our reviews, enjoy the news we scour for you, and Guh n'ayr'ee an tah leath!