Know Your Rights As A Player

Over the last decade, online gambling has grown in popularity in Ireland, with hundreds of thousands of gamers opting to play in online casinos since they allow them to play whenever they want, regardless of their location. Mobile gambling platforms keep expanding due to the growing popularity of tablets, smartphones, and other mobile devices in the gaming industry.

Casino players in Ireland benefit from a tightly regulated gaming sector and a regulating body that looks out for their best interests. However, few online casino players are aware of their rights and responsibilities, nor do they know who to contact if they suffer from compulsive gambling and its detrimental effects on their health.

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This page is written by
Cameron Murphy
Cameron MurphyOnline Casino Expert
Fact checked by
Rebecca Mackay
Rebecca MackayHead of Content
According to our Editorial Guide

What Are Your Rights as an Online Casino Player?

Casinos and bookmakers are regulated by a stringent set of laws and regulations overseen by the UK Gambling Commission. Some of these are including; ensuring certain rights to players, openness, and fairness in outcomes, protection of privacy and financial information, and damage prevention.

mobile casino

Limiting individual deposit limits when necessary, having timeouts, and some other mechanisms that allow players from Ireland to claim permanent self-exclusion from gambling are all examples of harm prevention. When Irish players make a financial transaction with a gambling company, they enter into a contract with that company. 

This contract allows casino companies to monitor a player’s economic engagement.

Fairness of Results

Protecting players under Consumer Law ensures that the UK successfully safeguards all Irish players who probably become addicted to gambling. It also prohibits casinos and bookies from gaining an unfair or excessive advantage via the use of ambiguous contract wording.

Regarding results fairness, casinos must guarantee that the games available on the service are powered by random number generators, (RNGs) which means that all outcomes in games are entirely unexpected and unbiased. This further provides all players with an equal opportunity to gamble. Independent bodies examine these random generators to verify their fairness. Consumer law protects the interests of online casino players, to the end that online gambling operators do not gain an unfair advantage owing to ambiguous contract language.

Contractual language must be fair and open, according to the Consumer Rights Act of 2015. It simply implies that online casino gamers must be able to make concrete decisions about whether or not to open an account with a specific iGaming operator. No part of the contract should be concealed or perceived as an advantage to the operator.

Competent authorities act as auditors, and evaluate all licensed and regulated online casinos to ensure that their software is fair. The auditors conduct several tests, including game and mathematics checks, live dealer, RNG checks, poker system audits, betting exchange checks, lottery, and pari-mutuel system evaluations. Operators who pass the evaluation procedure are awarded a unique certificate and a badge indicating that their games are "fair."

Furthermore, they imply that the machines fulfil the minimum payout percentages specified by the country's gaming regulator as part of the license criteria.

Banking Protection and Gambling-Related Harm

Casinos are required to offer all clients complete information about their financial activities and accounts, so players must check that a security system sufficiently secures the casino they choose before signing up. Your financial data are essential to join a casino and place bets; confirm and ensure that your details are safeguarded from hackers. Game providers are now obligated to urge players to 'gamble responsibly and allow self-exclusion if necessary, i.e., a player can effectively restrict himself from placing bets online, either permanently or temporarily.

The reality check is a feature that reminds players how much time they've spent at a particular online casino. After logging in, players are invited to set up a reminder. They may choose from a variety of time intervals ranging from ten minutes to many hours. As soon as a wager is placed, the countdown begins. When the player's desired time is up, the program reminds them that it's time to take a break.

Some UK-licensed operators, like SkyBet, have developed their reality-checking capabilities, while others continue to rely on third-party software providers. Ireland gamblers who want to be more responsible with their money can also set individual deposit restrictions. When concluding the registration process, the player may be asked to select conditions that they are happy with, depending on the operator.

With that in mind, players must be aware of their rights and duties. 

payment methods at online casinos ireland

So, if a casino or bookmaker denies you something, you can read the UKGC laws and regulations and your terms of the agreement to see what players from Ireland and other parts of the world are entitled to. Irish customers at online casinos must be given clear and thorough information about their accounts and money activities. Irish players have the right to lodge complaints to licencing bodies in case an issue arises or they are suspicious of an illegal activity. As mentioned, strict licencing bodies such as the UKGC have stringent measures in place that all operators must abide by. 

When looking through a casino's security section, players from Ireland should look for a complete explanation of how the casino's security system will safeguard their identity. It is significant because users must often provide personal and bank account information to deposit and play in an online casino.

As a result, all regulated internet casinos in Ireland are obligated to adopt measures to protect their clients' privacy and personal information. All online casinos must take adequate technological and organizational steps to implement the critical data protection principles under the new standards set by the General Data Protection Regulation.

Because iGaming operators process personal data, they must explicitly disclose what data they gather from customers and the legal basis and purpose for such data processing. Customers of online casinos can request a portable copy of all data acquired under the GDPR's rules. 

They also have the option of requesting that their data be deleted from the casino in specific instances. Customers should ensure that the operator's website they choose to play with has Secure Sockets Layer encryption for money transactions to and from online casinos.

What is the significance of this? The information contained in the customer's monetary request is transmitted from one server to another via the web in plain text when utilising a standard connection that is not encrypted. It means that anyone who has access to one of these servers can obtain the player's personal and financial information.

Unlike blacklisted rouge casinos, trustworthy online casinos employ a specific cryptographic protocol that encrypts the communication between servers on the Internet so that no one can read it.

Player Funds Segregation

Under the premise of player funds segregation, all regulated internet casinos in the United Kingdom must secure their clients' money. In other words, the UKGC mandates such Internet-based gambling firms to keep player deposits separate from their day-to-day business accounts to safeguard them if the company goes bankrupt.

Customers should be aware that the UK government does not protect money placed with online casinos in the same way that money deposited in personal bank accounts is. It is why online casinos must keep their clients' funds separate from their own. Furthermore, each online casino must include a separate section in their terms and conditions stating whether or not clients' cash is safeguarded and, if so, to what extent.

It is crucial to keep in mind when deciding whether or not to bet with that particular operator. In addition, the more money a player has in an online casino, the more concerned they should be about the level of security offered by the operator. However, this does not guarantee that players will recover their funds if the firm goes bankrupt.

The UKGC now offers three levels of security for online casino clients' funds. Each operator must choose which category is appropriate for their protection and justify their decision. According to the Gambling Commission's guidelines, this information must be published in the operator's terms and conditions section.


In situations of disagreements, addiction, or violations of gamblers' rights, there is always someone to intervene appropriately.  With that stated, players from Ireland must remember that they have both obligations and rights. If you want to understand more about this topic, we recommend reading the second essay in the series, discussing your responsibilities as an online casino player.


We've prepared a list of some terms used throughout this article that might require some clarification:

  • Harm prevention: tools and methods to help prevent negative consequences associated with gambling. 

  • Results fairness: when an outcome is just and fair.

  • RNG: an abbreviation for random number generators. A software algorithm that ensures that the outcome of casino games is unpredictable.

  • Auditor: authorised personnel that review and verify accuracy to guarantee that casinos follow gambling regulations.

  • Deposit restrictions: an option available at casinos with responsible gaming tools. Players select the limit of money they can put into their account to play games with, and once reached, they cannot fund their account until the limitation passes.


Is it important to be aware of my rights as a player?

Yes it is. When you are aware of your rights and the legislation surrounding online casinos, you can spot any wrong doings and report them to the licencing body.

Which are the most trustworthy licencing bodies?

MGA & UKGC. They put players protection and rights at the forefront and help keep online gambling a safe environment. 

What should I look out for when selecting a new casino?

The first important factor is the licencing body of that online casino. This will help you make a decision on whether that particular operator is secure or not. Other factors to keep in mind is their pledge to responsible gambling, payment methods, software providers, and RNG testing.

How can I know that an online casino has responsible gambling measures in place?

This is usually linked in the footer of the page or in the T&Cs

What are my rights as an online casino player?

In our article we highlighted your rights in detail. Here's a breakdown of those rights:

  1. Protection from cheating and fraud
  2. Transparency 
  3. Fairness 
  4. Data safety and security 
  5. Openness 
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Cameron Murphy

Online Casino Expert

An online casino expert of 12 years, Cameron Murphy knows the ins and outs of Irish online casinos. Cameron specialises in online casino reviews, gambling regulations, and providing quality content on ...continue reading

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