How To Withdraw Your Money if an Online Casino Closes?

Error 404. 

It seems like the page you are searching for has been closed down or is no longer accepting players from your country or area. 

This situation seems like a nightmare. But it happens more often than you think. Online casinos are a business. Sometimes they fail, and sometimes they succeed. People always pick the site that offers a good experience, a variety of games like slots and cards, a good welcome bonus, high speed, ease of transaction, and a smooth withdrawal process. The majority of these features address some key concerns online gamblers have when choosing a casino to start playing games at. 

In some cases, a casino has been blacklisted for not acting in accordance with certain industry standards by the gambling commission or not complying with the rules of their jurisdictions. When such a thing happens, our mind immediately goes to losses. In this article, we will learn about the process of withdrawals, why casinos close, how to withdraw money from a closed casino, and other possible circumstances.

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This page is written by
Seánie O'Brien
Seánie O'BrienCasino Adviser
Fact checked by
Rebecca Mackay
Rebecca MackayHead of Content
According to our Editorial Guide

Quick Answer 

Here are some brief points on what this article is about.

  1. Casinos close down because they either go bankrupt or their licences get revoked. 
  2. In some cases, if you can't log on, your account may have been frozen because of your location, age, or failure to comply with rules. 
  3. Before closure, casinos usually send out a notice informing players so that they have ample time to withdraw their money from the account. 
  4. Go to the website for more information, email them or call the customer service helpline to sort out any concerns you may have. 
  5. If your casino fails to give you adequate information before closure and is unreachable, you may reach out to the gambling commission to solve the problem because this behaviour counts as misconduct. Casinos licensed in the EU are especially swift with these kinds of processes. 

Why do Casinos Close Down?

The online casino industry is a for-profit business. Like any industry in the business world, some brands succeed while others fail because of competition. This might happen even when a casino has excellent services, a good eye for detail, excellent customer service, and wonderful offerings at their facility. The most common reason a casino closes down is that it is no longer profitable - it is no longer making money. 

It is crucial for a gambling company's financial footing to be strong. This is probably the main requirement of the gambling commission, and it assesses this before handing out a licence to a gaming site. However, keep in mind that all online casinos will hold their money and the members’ money in separate accounts. Companies don't use their customers' money for their payments and transactions. Your money is not put at stake in the event of closure - they will be able to return the money players have in their accounts. 

Sometimes, websites simply stop accepting players from specific countries like New Zealand or the UK. This only happens because gambling laws change and certain restrictions are placed. For example, players from Australia are not allowed to play at all online casinos. So if you've been having trouble logging into your account, it might just be that your luck has run out. 

Lastly, closures might only be temporary. It is common for websites to be updated for increased compatibility with browsers or to improve their functionality. After all, we all like fast-loading sites that are well-optimised. This also happens when the casino has changed ownership. The new owner might be revamping the casino to put his stamp on it and improve the customer experience.

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Black Listed Casinos

If a casino loses its licence, it is blacklisted by the online gaming community immediately. Casinos lose their licences for misconduct, which results in an almost immediate revocation of their licence. You can conduct a quick Google search to find out which online casinos have been blacklisted and in what manner. 

How Can I Make a Withdrawal From Closed Casinos?

The first thing that comes to everyone's mind when they hear of a casino closure is: what will happen to my winnings and bonuses? Don't worry; there is a chance that you can still access your account. Additionally, the casino is aware of such a decision's impact on its members. A player works hard to earn that money; some game bets have paid off while others have failed - they are understandably attached to their money, whether earned from poker or online slot games. It wouldn't be fair if someone took it away without giving them the ability or option to withdraw their funds safely and securely. 

Therefore, the casino will take appropriate measures to mitigate the effects by sending out a notice via email or text to notify you beforehand. All players will get a message with a deadline to withdraw their winnings. You usually have a month or more to complete the process. For instance, you might receive the text on the 1st of January to complete your withdrawal by the 2nd of February. 

If you want more information, the first step is to call the helpline for a consultation. Every customer support helpline has operators to help you sort out a problem and guide you. You can prepare a list of questions to ask the operator - jot down all the information on a piece of paper, so you don't forget. You can ask about the withdrawal limit, the steps to withdraw the money, the options for withdrawal, the fees, whether you need some documents, and whether you need to do it on a computer or the app on your phone. You can inquire about everything that will make the process seamless and retain security and privacy. State any concerns you may have and ask for advice. The operator is responsible for putting your mind at ease, so take your time until you are content with the information you have.

Do not disclose credit card details, account details, balance, or the amount of money in your account. It's not safe to do so - you could put your account at risk. 

On the other hand, if you have cash in your account, simply do your part and log onto the account timely and place a withdrawal request. Make sure your account has been verified with proper identity documents according to the guidelines - you don't want an issue at the last moment, prolonging the process. 

If there was any change in your account details, they should have been sorted out earlier. Wait for the confirmation that the withdrawal is sorted. The payment process should not take very long. Immediately deposit the money in your account. At times like this, check the statement for any discrepancies beforehand. You must do everything in your control to make sure.

On the other hand, sometimes casinos are closed immediately - the gambling commission might have closed them by force due to harm, or they might not have complied with the licensee's code of conduct. But that does not mean that your money is lost. If you are in this position, keep a calm head. The casino will make some provisions for its members. If you find out the casino has been closed immediately, do the following things:

  1. Check the website for more information.
  2. Have they provided any details about the closure? Have they explained on what basis the casino has been shut down?
  3. Have they given instructions or suggestions about what to do following the closure?
  4. Is there an email address or number for customer support? There is always at least one email listed on the website.

Reputable casinos, especially those licensed by the European Union, tend to handle this situation very well, so you do not have to worry too much. Their response is very swift in the event of a ban because they do not want to lose consumers in the industry. So, even when it feels like you can't do anything to recover your money, there is hope. If you don't find a list of instructions on the website or can't get a hold of someone in customer service, you can approach the licence provider directly. Gaming authorities are well prepared to deal with these situations because they have controls in place to avoid a negative effect on the industry due to misconduct and scams. A casino that fails to provide appropriate notice of changes as closures count as misconduct. 

How Do I Make A Withdrawal from a Closed Casino?

  1. Use your laptop in order to avoid issues that may occur with the mobile display view of the site on other devices.
  2. Check the website to see if the casino is still open. 
  3. Go to the menu and log onto your account. 
  4. Go to accounts and place a request for a withdrawal. Fill out the form correctly to avoid any delay in the process. Double-check the form from top to bottom, and verify your personal data, like your name, address, and payment method. 
  5. Depending on your chosen payment method, it can take about a week for the money to arrive.
  6. If the website doesn't allow you to log onto your account, contact customer service for help with the return of money. 
  7. If that fails, or if they refuse to get a refund for you, gather all the evidence and approach the licence-providing gaming authority for guidance. 

It is your responsibility to make the withdrawal within the time frame suggested by the casino.

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Why is my Gambling Account Closed?

In some cases, your casino might not have closed down. Rather, your account has been frozen. Usually, this happens when a player somehow violates the casino's rules - the casino takes immediate action in this case. It is a key concern for a casino to comply with gaming regulations to avoid getting into trouble with the law. There are three reasons why your account doesn't work anymore:

  • You are underage: Every country has a legal gambling age. For Ireland, it's 18. Online casinos cannot accept players who are not legally permitted to gamble. Your gambling account will be closed if you lie about your age.

While you can attempt to open a fake account, your deception will get picked up by the casino during the attempted withdrawal, and you will have to face the consequences - such as being barred from making an account with the casino site in the future. 

  • Using more than one account or making an account with someone else's details: many people try to make multiple accounts to get more bonuses or more welcome deposits. Most casinos have a one-account per-person rule in place to prevent this type of scam from happening.

Casinos always find out if one person has made multiple accounts because they track IP addresses - VPNs are of no use, as they can get bypassed. In addition, you cannot make an account with someone else's name and other personal details because it is not only forbidden by casinos but also against the law. 

  • Country restrictions: all countries have different gaming laws. In some countries, gambling, whether online or offline, is forbidden. In others, you need a special licence to gamble.

Online casinos are extremely stringent about following these rules and want to ensure that their consumers also comply with these regulations. It should be legal to gamble online in your area, and you may even have to prove this to the casino by sharing this information through a current bill or a letter written by an official authority. If you comply with all the casino rules, you do not have to worry about anything. 

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Frequently Asked Questions

How can I withdraw my money from online casinos?

Do the following to withdraw the money:

  • Log onto the site
  • Go to the payment section
  • Choose the payment method used to make the deposit 
  • Indicate the payment details. 
  • Punch in the amount. Check the currency you want. 
  • Make sure you meet the withdrawal limits. Check each section again. 
  • Confirm details. 
  • Spend the money.

How long does the withdrawal take?

Different types of payment methods (Visa/Mastercard/Bank transfer/ whichever local apps you have) take up a different amount of time, but most are capped at a week.

Casino Mentor

Seánie has plenty of experience in the casino world and enjoys sharing this accumulated knowledge. He offers great tips and tricks for players to enjoy casinos safely.

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