- Fantastic welcome package
- Fast withdrawals
- Huge variety of slot games
- No Phone Support
Casoo is a new online casino that appeals in its uncomplicated layout. With a dark blue background and easy-to-use interface, it is designed with fun in mind. For a start, the eye-catching icons draw attention to the vast array of slot games. Casoo's cosmic theme would appeal to a Millennial demographic with its artistic images, which give it a smooth feel.
The simple design makes it easy to locate your favourite games and participate in tournaments. There's an exciting "quest" feature, which sees you "travel" through space for prizes. Casoo also offers exciting mystery bonuses and its space race tournaments see players battling it out to become the king of the slots and win cash prizes daily. So buckle up and get ready to launch!
Casoo: What You Need to Know
- Concept: Space-theme, offering players an immersive gaming experience
- Special Features: Tournaments, quest rewards
- License: Licensed in Curaçao
- Games: Slots, Table Games, Live Casino
- Bonus: Up to €2,000 + 200 spins
Casoo Welcome Offer: Up to 2,000 + 200 bonus spins
Casoo offers a welcome package that seems out of this world on first sight, offering up to 4 deposit bonuses plus 200 bonus spins for new players. This is a quite substantial offer so we have made the effort to take a closer look to show you just what the offer entails, how to get it, and any requirements attached to it.
The offer is split into 4 parts with a potential 100% first deposit match with 100 bonus spins up to €300, 50% second deposit match with 100 bonus spins, 40% on the third and 25% on the fourth deposit. A 25 times wagering requirement is needed to withdraw any winnings, although this information is not made perfectly clear on the promotion page.
Casoo's offerings, besides its welcome package, are, to use their own words, a mystery. The promotions page offers "mystery" deposit bonuses (bonus terms apply), tournaments and its quest-style loyalty feature. Casoo also offers a loyalty points system called Glimmer, which can be used for tournament tickets and for buying items from their shop. Glimmer is quite simply earned by playing games.
Casoo's loyalty programme, however, is quite fascinating. Using gamification elements it is framed as a quest. The more you play, the further you go and the more "planets" you visit, which could unlock prizes and bonuses. As this is a loyalty programme, the more you discover, the greater the rewards. Also, as you go further you have opportunities to unlock the Weekend Reload Bonus.
Casoo's library is rather extensive and glancing through the list of games there appears to be hundreds available. They are neatly divided into categories such as New and Shiny, Win Huge, Recommended and Super Hot, meaning you will never not find a game to play. There are big names providing the games, including Microgaming, NetEnt, Evolution Gaming, Play'n Go, Yggdrasil and many others.
The filter feature, sadly, is quite lacking as it only allows you to filter games by provider. Although helpful if you know exactly what you are looking for, it isn't the greatest for a new player who just wants to browse by category. The Goodies button, though, will direct you to a handful of popular games, which is also the site's landing page.
Casoo has plenty of big-name providers here, including Microgaming, Red Tiger and NetEnt to name just a few. The slots are plentiful. They include a few established favourites such as Starburst and Thunderstruck II, plus video slots like Game of Thrones and Jurassic Park. There are also new, colourful titles such as Vomiting Unicorns, Age of Asgard and The Wolf's Bane.
Issues with filtering aside, Casoo lays the games out attractively and you would never fail to find a game that takes your fancy. The landing page handily picks out the most popular games. In addition, Win Often and Win Both Ways are categories, which means it is very easy to find a slot to play whatever your preference is.
Casoo's offering of progressive slots is quite small in comparison to elsewhere and they are hidden away rather than fully on display. Super Multitimes Progressive HD and Platoon Wild Progressive from SoftBet are the only two progressive slot games available. The remaining progressives on offer are table game or card-based, which makes it very disappointing if progressive slots is something you enjoy.
Table Games and Live Casino
Slot games are not Casoo's only selling point. There are plenty of table games on offer too. They have several variants of blackjack and roulette - Casoo offers French and American Roulette alongside European Roulette. It has baccarat and video poker available too. However, you do have to poke around to find them, as they are not visible on the landing page.
The live casino section of Casoo has games by Evolution Gaming and Ezugi, two of the best-known providers of live casino in gambling. So you know you'll be getting a high-quality experience. The live casino section is actually quite extensive, with Monopoly Live, Deal or No Deal Live all on offer, plus standard fares like roulette, blackjack and baccarat.
Casoo offers several deposit methods, including debit/credit card, Skrill, Neteller and ecoPayz. It is great that they offer the most important ways to deposit and withdraw. Although it feels like they offer too many ways to pay, if possible, including cryptocurrency. They also offer Zimpler which is an iBanking service and Paysafecard if you would rather pay with vouchers.
The minimum deposit across most payment methods is €10 and the minimum withdrawal is €20 which is pretty reasonable. Casoo ensure you know that no deposit or withdrawal fees are charged, which is great news! Withdrawal processing times are instant across several methods, and 1-3 working days for card withdrawals, meaning you'll get your cash much faster than many of Casoo's rivals.
Casoo has a standard wagering requirement of 25x across its welcome offer and other deposit bonuses, which is actually pretty good in an industry that regularly sets wagering requirements as high as 50x. Beware though, although slot machines can contribute 100% towards your wagering, table games are an absolute no-no, with roulette, blackjack and baccarat offering 0% contribution. Live dealer games, however, contribute 10%.
Casoo offers plenty of options for customer service if you're having any problems. However, they also have a relatively extensive FAQ section, where you will probably find an answer to the most common queries. If not, there are always people on hand to help you out if the FAQ section doesn't quite answer your question, or you need further assistance.
Live chat is easily available from 10:00 to 00:00 CET. If you'd rather speak to a person then a telephone service is available 24/7, plus help is always on hand via email if you'd prefer. They also have a handy "ticket" tab, where you can fill in an online form with whatever issue you're having, and help will get back to you ASAP.
Like all good new casinos, the Casoo website is optimised for mobile play. Its cool spacey backgrounds are still displayed meaning you won't lose any of the desktop experience. There is also an app available on both iOS and Android so most smartphone users will be able to download it. However, the mobile website is just as good so you won't miss out either way.
Casoo tries to do something new to help freshen up gaming. By focusing on a cosmic theme it provides an immersive experience, carrying the theme through its loyalty programmes. It does have minor faults like a lack of progressive games, but it is new and time may well fix that. If you're looking for something cosmic, fun and new, Casoo is the casino for you.